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Terms & Conditions
Web Order Delivery
You can choose to have your order delivered to your home or office or you can collect it from Book Haven branches at, Artane, Ashbourne, Donaghmede, Knocklyon, Naas, Roselawn SC (Blanchardstown), and Sutton.
If you choose to have your Book Haven order delivered to a private address, we will post your order via An Post or send it by courier. You will be notified by e-mail when your goods are ready for dispatch and your goods will then be dispatched within 24 hours. You can track your delivery using a tracking number which will be your web order number, or we will include in an email if different.
If you choose to collect from one of our branches, you will be notified by phone or email when the goods have arrived at your chosen branch and when they are ready for collection. Please note that Book Haven shops are a collection point only and are not able to fulfil web orders directly from their store stock.
Our policy is to dispatch all orders within 2 working days from receipt of order, however, in the busy months of July and August dispatch times may increase to 14 working days. You will be advised of any delays with the dispatch of your order. If we are close to the back-to-school dates and if there are any orders with outstanding titles or items that are not currently in stock, we will dispatch the order and include a back order note for any product unavailable at that time. Any items on back order will be dispatched as soon as possible.