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Book Haven Returns Policy
Please see below for the guidelines for returns. If there is ever a situation where we are at fault, we must ensure a timely exchange for the correct items.
If there was a mistake of ours, we will collect it with DPD (or special collection if more than a few boxes). We will cover the collection fee and there is no restocking fee for such returns.
If a school is looking to make returns they should be encouraged to send their returns back to our head office. These should be packaged carefully and ensure information relating to the order is included in the boxes so it will be correctly identified upon receipt in our head office. If anyone makes a fuss about paying you can let me know. Also, we must make sure that these books were bought from us (must be returned against a particular order).
If the books are still current, in brand new condition and have clearly been purchased from us we will accept the returns but they are all subject to a 5% restocking fee. This fee is to offset the large amount of admin work involved with handling and processing these returns. We also carry risk taking back returns as we may not be able to sell these on before a newer edition is published. We must be very careful what we accept back. Any returns from over 3 months ago must get approval prior to being accepted.
If books are labelled / damaged, approval must be sought before accepting. We may be in a position to accept such returns on a sale or return basis. This allows us to find a new buyer for the books and then we will credit the school.
Refunds are processed in the form of a credit note on the customer's account.
Book Covering in non refundable.