Website Privacy Notice
The Book Haven (“Book Haven”) respects your right to privacy and complies with its obligations under the General Data Protection Regulation (GDPR). The goal of this website Privacy Notice is to help you understand how we deal with any personal data you provide when you visit our website or interact with us online. This Privacy Notice also tells you about your privacy rights and sets out how we, as a Data Controller, collect, use, process and disclose your personal data relating to your interactions with us.
If you have questions or complaints regarding our privacy notice or practices, please contact us at [email protected]
Information We Collect
We collect and process various types of personal data for the purposes outlined in this notice.
The information we may collect includes:
- Name
- Contact information including email, phone number, billing details, and postal addresses
- Demographic information including postcode, interests and preferences
- IP address and device information
- Login credentials
- Customer Reference, Company Name
- Other information relevant to customer surveys and/or offers.
What We Do with Personal Data
Any of the information we collect from you may be used in one of the following ways:
- To provide you with our goods and services.
- To provide, operate and improve our website.
- Internal record keeping purposes.
- To improve our products and services.
- To conduct market research.
- To send you promotional emails about new products, exclusive offers, our newsletter, or other information that we believe may be of interest to you.
- To communicate with you and respond to your inquiries.
- To protect the security and integrity of our website.
Legal Basis
We process personal data based on the following legal grounds:
1 - Consent
| Why and how we collect your personal data |
Categories of personal data
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| To promote our products and services. |
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| To promote competitions and events. |
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| To respond to inquiries through our Contact Us Page, |
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| To receive customer feedback and conduct market research. |
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| To distribute our newsletter. |
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2 - Contractual Obligation
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Why and how we collect your personal data
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Categories of personal data
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| To provide our goods and services. |
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3 - Legitimate Interest
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Why and how we collect your personal data
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Categories of personal data
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| Website functionality and security. |
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| Internal record keeping. |
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Categories of Data Recipients
We may share your personal data with third parties including schools, external service providers and legal and regulatory authorities only in circumstances essential for providing services or complying with our legal obligations. We ensure that any third party we share data with respects the confidentiality and security of your personal information.
Data may be shared for the following purposes:
- Provision of essential services.
- Internal reporting and security measures.
- Compliance with our legal obligations.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over your personal data. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy notice. You should exercise caution and look at the privacy notice applicable to the website in question.
What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
- The right to be informed about how we collect and use your data. You can contact us for more information at [email protected].
- The right to access the personal data we hold about you.
- The right to rectify inaccurate or incomplete personal data held by us.
- The right to request the deletion of your personal data, also known as the right, to be forgotten.
- The right to restrict the processing of your personal data.
- The right to object to the use of your personal data for specific purposes.
- The right to withdraw consent for the use of your personal data at any time. If you wish to withdraw your consent, please contact us at [email protected].
- The right to data portability, allowing you to request a copy of your data for reuse with another service or business.
- Rights relating to automated decision-making and profiling, which are not utilised by us.
How to Lodge a Complaint
If you have any concerns about our use of your personal information, you can lodge a complaint to us at: [email protected]
You can also complain to the Data Protection Commission if you are unhappy with how we have used your data. Further details are available at www.dataprotection.ie
Retention of your personal data
We will retain your personal data only to provide our services to you and to comply with our contractual and legal obligations. We retain data:
- As long as we have an ongoing and active relationship with you providing our services.
- As long as we have your consent keeping you informed.
- As long as it is needed to comply with our legal and contractual obligations.
International Transfers
Your personal information may be transferred to, and processed in countries other than the country in which you are located. These countries may be outside of the European Economic Area and have data protection laws that are different from those in Ireland. We will take appropriate measures to ensure that your personal information remains protected in accordance with applicable law. We do this by relying on appropriate transfer mechanisms such as Standard Contractual Clauses, Adequacy Decisions or certification methods such as the E.U.-U.S. Data Privacy Framework.
Data Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect.
We do not collect, hold or have access to your credit card or banking information. All payments are handled by Elavon and PayPal, a secure payment processing provider. Your credit/debit card and related personal details are collected by Elavon, to process your payment. Further details regarding Elavon terms and conditions and Privacy policy can be found by visiting the Elavon website.
Sale of Business
We reserve the right to transfer information, including your Personal Data, to a third party in the event of a sale, merger, liquidation, receivership, or transfer of all or substantially all our company's assets. The third party must agree to adhere to the terms of the Website Privacy Policy and only use your Personal Data for the purposes for which you provided it to us. You will be notified of any such transfer and given the opportunity to opt out.
Cookies
Cookies are small text files that websites store on your device to make your browsing experience more efficient. The law allows us to store strictly necessary cookies on your device without requiring your consent. However, for other types of cookies, we need your permission. At Book Haven, we use cookies and similar technologies to enhance your browsing experience, provide social media features, and analyse our website traffic. These technologies include tracking pixels, Javascripts, tags, HTML5 storage, web beacons, and cookies. Additionally, we may share information about your site usage with our trusted social media, advertising, and analytics partners. We use third-party services like Cloudflare and Google Analytics to enhance website performance and security. These third parties may set cookies for protection, performance, and traffic routing. For further details please refer to their website cookie notices.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. You can modify your browser setting to decline cookies if you prefer however this may prevent you from taking full advantage of the website.
You can manage or withdraw your consent to the use of cookies at any time by adjusting your preferences in the Cookie Banner on our website. The list of cookies that may be installed when you visit Book haven may be consulted at any time by accessing the Cookie List at the bottom of this statement.
Changes to our Privacy Notice
We reserve the right to make changes to our website Privacy Notice at any time without prior consultation; these changes will be posted on this page together with the Privacy Notice revision date.
Cookie List
| Cookie Group | Cookie Name | Cookie Purpose | Duration |
|---|---|---|---|
| Necessary (ck_group_01) | rc::a | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. | Never Expires |
| Necessary (ck_group_01) |
rc::c | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. | session |
| Necessary (ck_group_01) |
_gid | Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously. | 1 day |
| Functional (ck_group_02) | frontend_lang | Remember language version you selected | session |
| Functional (ck_group_02) |
visitor_uuid | Authenticate that you are logged into your user account | 1 year |
| Functional (ck_group_02) |
tz | Remember selected region and country | session |
| Analytics (ck_group_03) | _ga_* | Google Analytics sets this cookie to store and count page views. | 1 year 1 month 4 days |
| Analytics (ck_group_03) |
_ga | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. | 1 year 1 month 4 days |
| Analytics (ck_group_03) |
_gat_gtag_UA_* | Google Analytics sets this cookie to store a unique user ID. | 1 minute |
| Analytics (ck_group_03) |
session_id | This cookie is used to get or set the session id for the current session. | 3 months |
Date Last Revised: 18/07/2024